Steph Clements

Head of Risk & Compliance

In her role as Head of Risk and Compliance, Steph plays a key role in shaping the firm’s governance and compliance culture. She leads the oversight of regulatory adherence and quality assurance across all departments, ensuring the business operates to the highest standards.

Steph is responsible for the design and delivery of the firm’s Quality Assurance framework, overseeing monitoring, auditing and control testing across operational and support functions. Her team provides independent oversight of customer outcomes, regulatory compliance and internal standards, identifying areas for improvement and driving continuous enhancement through structured feedback, root cause analysis and corrective action. The function also supports staff development through coaching and insight, helping to embed a culture of accountability, consistency and high performance across the organisation.

She is also responsible for maintaining the firm’s ISO accreditations (9001, 27001 and 14001), reflecting a commitment to quality, information security and environmental management. With a decade of experience in governance and compliance, and 5 years focused on debt resolution, she combines technical expertise with a practical, business-focused approach to risk and compliance.