We are proud to share that our Managing Director, Eddie Harrison, has been featured in the March 2026 issue of the CICM Credit Management magazine.
Following DCB Legal’s role as the headline sponsor of this year’s CICM British Credit Awards, the magazine sat down with Eddie for a wide-ranging interview titled “Celebrating Professionalism.” The conversation explored the evolving landscape of the credit industry, the impact of legal reform, and why professional judgement matters now more than ever.
For those who haven’t yet read the latest issue, here are a few of the key takeaways and industry insights Eddie shared:
Navigating Rising Expectations
Reflecting on his career spanning frontline collections, litigation, and senior leadership, Eddie highlighted a major shift in the industry: expectations.
While operational delivery (volume, pace, and efficiency) used to be the primary measure of success, today’s landscape demands much more. Credit professionals are operating under increasing scrutiny from regulators, clients, and consumers alike. Eddie emphasised that navigating this requires a strong culture of accountability and empowering people to make balanced decisions, stating:
“Making balanced decisions that account for risk, regulation, and real-world impact isn’t easy, and it’s often done quietly. That professionalism is what underpins trust in the industry and keeps it moving forward responsibly.”
Redefining Legal Services in Credit
One of the most common misconceptions about legal involvement is that it immediately makes a situation adversarial. Eddie challenged this notion, explaining that legal intervention should actually bring clarity and structure to the resolution process.
At DCB Legal, the focus remains on outlining realistic options and encouraging engagement. As Eddie noted, when people understand both their rights and responsibilities, outcomes naturally improve for all parties involved.
The Power of the ‘One Solution’ Approach
When legal proceedings and enforcement are fragmented across different providers, it often leads to lost visibility and unnecessary delays. Eddie spoke about the distinct advantages of DCB Legal’s One Solution approach, which provides a seamless journey from initial proceedings right through to enforcement.
By working closely with our sister company, DCBL, we maintain oversight and consistency throughout the entire process. This alignment results in cleaner decision-making, fewer hand-offs, and ultimately, more proportionate outcomes for our clients.
Innovation with Purpose
When asked about technology, Eddie was clear that its true value lies in improving outcomes rather than just speeding up processes. Technology at DCB Legal is utilised to support better decision-making, enhance customer engagement, and clarify communication. By reducing friction through smarter workflows, digital tools are paving the way for constructive, early resolutions.
A Safe Pair of Hands
Ultimately, the interview circled back to the core purpose of DCB Legal. As a fast-growing firm, we are committed to ensuring that growth never comes at the expense of sound judgement. Court is always viewed as a last resort. Our goal remains simple: to be a safe pair of hands for our clients, dealing with individuals fairly, proportionately, and with a foundation of common sense.
The full article can be found in the March 2026 issue of the CICM Credit Management Magazine (pg. 24-25)
