Jonathon Worthington

Learning and Development Lead

Jonathon’s main role at DCB Legal consists of training staff and ensuring they meet the high standards expected from the business. As the business is rapidly growing so too is our technology and processes; therefore, it is essential that extensive and detailed training is provided on a regular basis.

He also provides telephony training specifically surrounding assertiveness, negotiation/collections and call control. In turn, this results in getting the best out of the Case Manager and ensuring our quality is of the highest standards.

Jonathon also oversees the Litigation Support Team, which specialises in legal correspondence with both the courts and defendants.

The department is proficient in dealing with difficult objections and scenarios to ensure the accounts of DCB Legal clients are handled with our clients’ best interest in mind.

Jonathon’s department also organises and files the relevant and specialised court documentation to progress the account accordingly. He is responsible for making sure this department runs efficiently and ensure we adapt to any changes within the litigation process.

Outside of work he is a busy father-of-three who enjoys exploring new places and taking the family on adventures. Jonathon also enjoys football, golf and tennis and gets involved in all activities where he can.

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